Privacy Policy

1. Who We Are

Kanz is a software platform for business operations, including point-of-sale, inventory, reporting, team management, and related services. In this policy, "Kanz," "we," "our," and "us" refer to the operators of Kanz services at kanz.et and related domains.

If you use Kanz as part of a shop or organization, your organization may act as a data controller for some business data, while Kanz acts as a processor or service provider for that data.

2. Scope

This Privacy Policy applies to personal information and business-related information processed through:

• Kanz mobile applications and web applications.
• Kanz customer support and communication channels.
• Kanz websites and service domains, including privacy.kanz.et.

This policy does not apply to third-party services that you connect to Kanz and that operate under their own privacy policies.

3. Information We Collect

We do not intentionally collect sensitive personal data unless necessary for legal compliance, fraud prevention, or explicitly required service functionality.

4. How We Use Information

• Provide, maintain, and improve Kanz services.
• Authenticate users and secure accounts against unauthorized access.
• Process business operations such as sales, reporting, and team management.
• Monitor system reliability, detect abuse/fraud, and enforce our terms.
• Provide customer support and respond to legal/compliance obligations.
• Communicate important service updates, security notices, and policy changes.

Where applicable, our legal bases may include performance of a contract, legitimate interests, user consent, and legal obligations.

5. Sharing and Disclosure

We may share information with:

• Service providers that support hosting, analytics, messaging, customer support, and infrastructure.
• Your shop or organization administrators, based on role-based access controls.
• Regulators, courts, law enforcement, or other authorities when legally required.
• Successor entities in connection with a merger, acquisition, financing, or asset transfer.

We do not sell your personal information to third parties for independent marketing purposes.

6. Data Retention

We retain data for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and protect platform integrity.

• Account and operational records are retained while an account remains active and for a reasonable period afterward.
• Security logs may be retained longer to detect abuse, investigate incidents, and satisfy audit obligations.
• When data is no longer required, we delete or anonymize it in line with technical and legal constraints.

7. Security

We implement administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, and destruction.

• Encryption in transit and restricted access controls.
• Authentication and authorization checks based on roles.
• Monitoring, logging, and incident response procedures.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we continuously improve our defenses and operational controls.

8. International Transfers

Your information may be processed in countries other than your own, where data protection laws may differ. When we transfer data across borders, we use appropriate safeguards required by applicable law.

9. Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

• Access, update, correct, or delete personal information.
• Object to or restrict certain processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.

To make a request, contact us at privacy@kanz.et. We may need to verify your identity before fulfilling certain requests.

10. Cookies and Similar Technologies

Our web properties may use cookies, local storage, and similar technologies to keep sessions active, remember preferences, improve reliability, and analyze service performance.

You can manage cookies through browser settings; however, disabling some technologies may affect functionality.

11. Children's Privacy

Kanz services are intended for business users and are not directed to children under 13 (or the applicable age of digital consent). If we learn that personal data was collected from a child in violation of applicable law, we will take steps to delete it.

12. Policy Changes

We may update this policy to reflect service improvements, legal requirements, or security practices. Material changes will be communicated through the app, website, or other appropriate channels.

Continued use of Kanz services after an update becomes effective indicates acceptance of the revised policy.

13. Contact Us

For privacy questions, requests, or concerns:

• Email: privacy@kanz.et
• Support: support@kanz.et
• Website: kanz.et
• Policy URL: privacy.kanz.et

We aim to respond to verified privacy requests within a reasonable time and in accordance with applicable law.

Policy Active